These Terms of Service (the “Terms”) form a legally binding agreement between LET IT CONNECT INTERNATIONAL LIMITED (“Company”, “we”, “our” or “us”) and you (“you” or “User”). By creating an account, subscribing to any plan, or accessing any part of the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you use the Service on behalf of a business, you represent and warrant that you have authority to bind that business and that it accepts these Terms.
“Service” means our software‑as‑a‑service platform, websites, mobile applications, APIs, documentation and related support that enable merchants to create and operate online stores and enable customers to browse and purchase products/services.
“Merchant” means a business or individual who creates and operates a store using the Service.
“Customer” means a visitor or purchaser interacting with a Merchant’s store.
“Content” means text, images, videos, logos, trademarks, software, data and other materials uploaded, posted, generated or otherwise made available via the Service.
“Customer Data” means any personal data or information relating to Customers collected, processed or stored through the Service on a Merchant’s behalf.
The Service is a hosted, configurable ecommerce solution. We provide tools for store creation, catalogue management, checkout, payment integrations, logistics connections and customer communications. We do not create or own Merchant stores or listings; Merchants are solely responsible for products/services they publish and sell, and for all interactions with Customers.
You must be at least the age of majority in your jurisdiction to use the Service. To register, you must provide accurate and complete information and keep it up to date. You are responsible for safeguarding your credentials and for all activities under your account.
Merchants may subscribe to one or more plans (each a “Subscription”). Fees are payable in advance unless otherwise stated. Unless your plan says otherwise, Subscriptions automatically renew for successive periods equal to the initial term. You may cancel renewal at any time via the admin console before the renewal date.
All fees are exclusive of taxes, duties and levies. You are responsible for any applicable taxes (including but not limited to profits tax, VAT/GST if applicable, and withholding taxes), except taxes based on our net income.
We may offer free trials or promotional pricing. We may also make pre‑release features (“Beta Features”) available for evaluation. Beta Features are provided as‑is, may be changed or discontinued at any time, and are not covered by any service level commitments.
Payments to Merchants may be processed by third‑party providers (e.g., payment gateways, logistics, messaging platforms). Your use of third‑party services is governed by their terms and policies. We are not responsible for third‑party services and do not control their performance or availability.
You must comply with all applicable laws and these Terms. You may not: (a) use the Service for unlawful, deceptive, or harmful activities; (b) infringe the intellectual property or privacy rights of others; (c) attempt to circumvent security or access controls; (d) upload malicious code; (e) engage in spam or aggressive commercial practices; or (f) misrepresent products/services, delivery times, pricing or availability.
As between the parties, you retain ownership of Content you upload to the Service. You grant us a worldwide, royalty‑free, non‑exclusive license to host, reproduce, display, distribute and adapt your Content as necessary to operate, improve and provide the Service and to comply with law.
We retain all rights, title and interest in and to the Service, including software, interfaces, design, documentation and our trademarks. You receive a limited, non‑transferable, non‑exclusive right to access and use the Service for your internal business purposes during an active Subscription.
Merchants are responsible for moderating reviews or comments posted on their stores and for complying with applicable content laws. We may remove or disable access to any Content we reasonably believe violates these Terms or any law.
Where we process Customer Data on your behalf, you are the data user and we are your data processor under Hong Kong’s Personal Data (Privacy) Ordinance (PDPO). You will provide all required notifications and consents, and ensure compliance with the Data Protection Principles, including lawful, fair collection; purpose specification; data accuracy; retention; security; transparency; and access/correction rights.
We will implement reasonable and practicable technical and organizational measures to protect Customer Data; act only on your documented instructions; assist you in responding to data access and correction requests; and delete or return Customer Data upon termination, subject to lawful retention requirements.
If Customer Data is transferred outside Hong Kong, you are responsible for assessing the transfer and implementing appropriate safeguards consistent with PCPD guidance. We will provide reasonable assistance and enter into appropriate data processing or transfer terms as required.
Your use of the Service is also subject to our Privacy Policy (link to be added).
You agree to receive notices and other communications electronically. Where a signature is required, electronic signatures shall satisfy legal requirements for transactions not involving Government entities, provided they are reliable and appropriate and agreed by the recipient. Digital signatures supported by recognized certificates are required only where a party is acting for a Government entity.
Unless your plan states otherwise, the Service is provided on a commercially reasonable efforts basis. We may perform maintenance, updates or upgrades from time to time, which may cause temporary unavailability. We will use reasonable efforts to notify you of scheduled maintenance.
Merchants are solely responsible for order processing, shipping, delivery timeframes, returns and refunds. Merchants must publish clear return/refund policies and handle customer care promptly and fairly. Unless a specific law requires otherwise, there is no general mandatory cooling‑off right for online purchases in Hong Kong; however certain sectors or financial products may be subject to separate cooling‑off regimes.
Merchants must ensure that product and service descriptions, pricing, availability, and advertising are accurate and not misleading, and must not engage in unfair trade practices such as misleading omissions, aggressive practices, bait advertising, bait‑and‑switch, or wrongly accepting payment.
Merchants selling goods must ensure compliance with implied conditions regarding title, correspondence with description and merchantable quality; and should not rely on unreasonable exemption clauses to avoid liability.
Each party will keep the other’s non‑public information confidential and use it only for purposes of these Terms. You must promptly notify us of any suspected or actual unauthorized access to accounts or Customer Data. We will notify you without undue delay upon becoming aware of a data incident affecting Customer Data and cooperate in remediation subject to applicable law.
EXCEPT AS EXPRESSLY STATED, THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON‑INFRINGEMENT. We do not warrant that the Service will be uninterrupted, timely, secure or error‑free, or that it will meet your requirements.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN NO EVENT WILL OUR TOTAL LIABILITY FOR ALL CLAIMS IN THE AGGREGATE EXCEED THE AMOUNTS ACTUALLY PAID BY YOU TO US FOR THE SERVICE IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.
You will indemnify, defend and hold harmless us and our officers, directors, employees and agents from and against any claims, losses, liabilities, damages, costs and expenses (including reasonable legal fees) arising out of or related to: (a) your Content; (b) your use of the Service; (c) your breach of these Terms; or (d) your violation of applicable law.
Either party may terminate for material breach not remedied within thirty (30) days of notice. We may immediately suspend the Service or terminate these Terms where we reasonably believe your use poses a security risk, violates law or these Terms, or causes harm to others.
Upon termination, your right to access the Service ceases, and you must promptly pay any outstanding fees. We will provide you with a reasonable window to export your Content and Customer Data.
We may update these Terms from time to time. If changes are material, we will provide notice through the Service or by email. Your continued use after the effective date constitutes acceptance of the updated Terms.
These Terms and any non‑contractual obligations arising out of or in connection with them are governed by the laws of the Hong Kong Special Administrative Region. The parties submit to the exclusive jurisdiction of the courts of Hong Kong SAR. Nothing limits a party’s right to seek interim injunctive relief from any court of competent jurisdiction.
These Terms constitute the entire agreement between the parties concerning the Service and supersede prior agreements. If any provision is held invalid, the remaining provisions will remain in effect. You may not assign these Terms without our prior written consent; we may assign to an affiliate or in connection with a merger, acquisition or sale of assets. No waiver of any term is deemed a further or continuing waiver.
LET IT CONNECT INTERNATIONAL LIMITED
Registered Address: Room 1906-1907, OnePort Side, 29 Tai Yau Street, San Po Kong, Wong Tai Sin District, Kowloon
Business Registration No.: 92289445
Support Email: [email protected]