Account & Data Deletion

1. How to delete your account

Account deletion is fully self-service from inside the Platform — pick whichever you use:

Web admin console — sign in at admin.easycart.shop → Settings → Account → Delete Account.
Mobile app (EasyCart AI 助手, iOS / Android) — open the app → Profile → Settings → Account → Delete Account.

You'll be asked to confirm, and may optionally tell us your reason for leaving (not required). Once you submit, the request goes straight into our internal admin queue — there's no need to email us.

Permanent and irreversible. Deleting your account permanently removes all store data — orders, customers, products, and subscriptions — and cannot be recovered. If you have any in-flight orders or active subscriptions, please settle or cancel them before submitting the request.

2. Timeline

Initial review: our customer service team picks up the request and starts processing within 5–10 working days after submission.
Full deletion: the request will be fully processed within 30 days of submission.
Grace period: during this 30-day window, you can still sign in to the admin console or app to export or download your data.

Working days exclude Saturdays, Sundays, and Hong Kong public holidays.

3. What we delete

Your profile, store content, support history, device tokens, and Platform activity tied to you are deleted or irreversibly anonymized from active production systems. Backups are overwritten in the ordinary course of rotation.

4. What we may keep (and why)

We keep only what the law requires or allows, and only for as long as needed:

Order, invoice, payment & tax records — 7 years (Hong Kong Inland Revenue Ordinance).
Anti-fraud / security logs — up to 24 months, to defend the Platform and prevent re-registration after a Terms breach.
Marketing opt-out flag — minimal record kept indefinitely so we don't contact you again.
Records under legal hold — until the matter concludes.

See Privacy Policy §11 for the full retention schedule.

5. End-customers of merchants

If you placed an order on a storefront hosted on EasyCart, the merchant is the data controller — please contact them directly. EasyCart processes that data on the merchant's behalf and can't delete it without their instruction. See Privacy Policy §3.

6. Contact

Questions or appeals about a deletion request:

Data Protection Officer
LET IT CONNECT INTERNATIONAL LIMITED
Email: [email protected]
WhatsApp: +852 2154 0186